Operations and Security Services Outreach Specialist – Remote

Overview

The Operations and Security Services (OSS) Outreach Specialist is part of the Sales and Business Services department, which resides on the Marketing and Communications team and reports to the Senior Product Marketing Manager. The Operations and Security Services Outreach Specialist will partner cross-functionally with Marketing and Communications, Multi-State and Elections Infrastructure Information Sharing and Analysis Centers (MS-ISAC and EI-ISAC), and CIS Services teams to promote our mission and help support our growth. This individual is responsible for planning and coordinating all aspects of assigned campaigns including display and video ads, sponsored and organic content, emails, events, and other activities. Duties include coordinating the efforts of various departments and consistently communicating our brand message.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices.

CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do.

Salary Range: $60,500 – $103,600 
We offer a competitive total rewards package at the Center for Internet Security:

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

What You’ll Do

• Support the development and execution of the overall CIS marketing strategy and mission
• Work with stakeholders to gain an understanding of the members and mission of the MS- and EI-ISAC and act as a conduit to create awareness and adoption
• Partner with OSS internal stakeholders to plan out a calendar of program needs related to marketing and communications and to establish priorities
• Work with stakeholders to understand each offering’s value proposition, goals, and measures of success; identify target audience segments; conduct market research; assist with campaign and product rollouts; and report on status and effectiveness
• Collaborate with other members of the Marketing team to identify and execute relevant strategies, tactics, deliverables, and campaign timelines
• Coordinate media and advertising strategy including planning and buying, creation, and approval of deliverables for multiple CIS program areas (products and services)
• Assist the Marketing Content and Operations teams with graphic and website requests as needed
• Facilitate the organization of event sponsorship initiatives including working cross-functionally with the CIS Events team and stakeholders to coordinate the deliverables and adhere to event timelines
• Present and communicate key performance metrics and campaign successes to stakeholders for MS-ISAC and EI-ISAC initiatives on a monthly and quarterly basis; highlight their impact on organization objections and member engagement
• Travel to events as needed to provide support
• Other tasks and responsibilities as assigned

What You’ll Need

• Bachelor’s Degree in Business, Marketing, or Communications discipline*
• 3+ years of integrated marketing campaign management experience
• Demonstrated experience working with cross-functional teams and external agencies
• Experience with project tracking and/or productivity software, such as Asana or Optimizely (Welcome)
• Proficient in Microsoft Office applications
• Ability to multi-task, prioritize, pay attention to detail, and manage time effectively
• Strong communication, problem-solving, collaboration, and analytical skills
• Excellent interpersonal skills and professional demeanor
• Ability to travel as needed
• The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**

It’s a Plus if You Have:

• Marketing experience within the cybersecurity and/or high-tech industries
• Experience with display advertising and digital advertising campaigns
• Experience with reporting tools, such as Google Analytics
• Experience with Canva and/or Adobe products
• Experience with website CMS, such as WordPress or Sitecore
• Understanding of sales and marketing automation tools including Salesforce, Pardot, HubSpot, and/or Marketo

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

**Factors that may cause a negative Fitness Review decision include:

• Criminal Conduct
• Dishonest Conduct
• Employment Misconduct
• Alcohol Abuse
• Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana
• False Statements
• Financial Issues
• Have not resided in the US for three (3) of the past five (5) years

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.