Outbound Ability to Pay Advisor

Job title:

Outbound Ability to Pay Advisor

Company

Utility Warehouse

Job description

Company DescriptionHybrid role, 2 days a week in Colindale, North London, OR remote working possible.Salary: £26,500Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.Got your attention? Read on…We put people first. It’s all about you.Although we aren’t looking for someone with years of experience in customer debt support, we are looking for someone who:Has outbound calling experienceAble to demonstrate proven resilience and empathy skillsAbility to manage difficult conversationsSupporting our customers in tough situations and finding solutions to challengesAsk yourself:Can you pick up the phone and call with confidence?Can you build relationships and rapport with customers on the phone easily?Do you have the ability to self motivate yourself whilst working on an outbound basis?Do you get excited at solving problems to find resolutions for customers?If you answered “yes” to these questions, then you’re just the kind of person we’re looking for!We work together. Your team and the people you will work with…We are the proactive side of the Ability to Pay Team, we actively take steps to reach out to customers we think may be struggling, rather than waiting for them to contact us. We keep in touch with them.Our aim is for the account to be brought back into order or looking at other ways we can assist with the customer being able to afford their ongoing usage and repayment option.We deliver progress. What to expect through the day:Calling our customers directly via the phone systemAddressing any balances owing, looking at additional repayment options where suitedTaking payments and escalating accounts through the recovery processAssisting our customers and addressing issues on their account to provide supportConducting health checks for repayment arrangements and advising on any payment revisions/amendmentsEnsuring that customers with repayment arrangements are comfortable with their plansIdentifying vulnerable customers and offering additional support to them -including referrals to Citizens Advice Plymouth whom we partner with.When the business needs it, there may be some aspects of inbound call taking.Whilst we can’t promise it will be easy, we can assure you it will be rewarding!So why pick UW?Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.Huge opportunities for exposure & development as we scale upAccess to Spark – a holistic approach to learning and development created by UW to empower our people’s personal and professional growthCompetitive salary including share options25 days holiday plus Bank HolidaysLife Insurance up to 4 x your salaryDiscounted healthcare & medical cash plansA free virtual GP servicePrivate pension schemeShare options and Save As You Earn SchemeA range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness toolsDiscounted UW services (30% mobile & broadband, 10% energy & insurance)A UW cashback card – earning you cashback on all your spending!Apply here!You’ve got this far… Hit apply – we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!Job DescriptionQualificationsAdditional InformationWe provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Expected salary

£26500 per year

Location

London

Job date

Sun, 01 Sep 2024 02:27:49 GMT

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