Overnight Customer Service Representative (Onsite To Remote) in Newton, Iowa

TEKsystems is hiring for an Overnight Customer Service Representative!! (Onsite to Remote)

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.

Hours – 7:00 pm to 7:00 am

Role Responsibilities:

• The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls.

• May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor.

• Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Additional Skills & Qualifications

MUST HAVE:

• 1+ years of customer service experience (retail, restaurant are acceptable)

• Experience with Microsoft Office

BEST:

• Experience in a health care role

• Experience taking inbound calls

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $16.00 – $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newton,IA.

Application Deadline

This position is anticipated to close on Feb 24, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.