Product & Customer Insights Manager, Customer Experience and Business Trends

DESCRIPTION

Are you passionate about driving strategic decisions that impact the experience of millions of customers? Amazon is seeking a Product & Customer Insights Manager to join our global team. In this role, you will help Amazon continually raise the bar and help achieve our vision: to be Earth’s Most Customer-Centric Company.

You will partner with senior leaders across the organization to solve complex business problems. You will generate insights, innovate and drive actions that directly impact Amazon customers. This role will require delivering projects in a complex and ambiguous environment. As one part of the role, you will help drive our roadmap for Sustainability-focused projects.

Key job responsibilities

• Project Delivery: Lead complex projects, including scope alignment with international business leaders, structuring the workplan, gathering evidence, and presenting recommendations to senior management worldwide.
• Innovate: Develop new methodologies and approaches for evaluating the customer experience. Continuously innovate and improve our approaches.
• Problem Solving: Proactively tackle ambiguous challenges and immediately identify the next steps. Develop solutions using resourceful creativity and strong business judgment.
• Build Relationships: Build strong relations with business partners and leaders to understand their challenges and priorities, help define our project roadmap and drive actions. Key stakeholders include leaders in our WW Stores teams, and teams working on Sustainability. Work with a cross-functional global team to deliver on shared opportunities.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

• Bachelor’s degree with 3+ years of experience, or an equivalent combination of education and experience.
• Experience in a global work environment in areas such as management consulting, product/program management, technology, retail, or consumer goods.

PREFERRED QUALIFICATIONS

• Experienced in developing strategy within a retail environment or equivalent customer-focused setting.
• A problem solver, who keeps the customer at the heart of decision making.
• Curious, eager to learn, and can think outside the box to innovate and continuously improve.
• A track record of delivering results in a fast-paced and highly ambiguous work environment.
• Robust analytics skills, with excellent attention to detail and the ability to synthesize data from different sources to identify insights and form recommendations that improve customer experiences.
• Excellent written and verbal communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences.
• Experience influencing and earning the trust of senior stakeholders, and moving business teams to take action.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

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