Product Designer

We are currently hiring for an experienced Product Designer to join our team at Admiral Business.

About Admiral Business

Admiral Business is a dynamic start up created with the intention of better serving small business as part of and with the backing of the FTSE100 Admiral Group. Admiral Business combines agility with reliability, we are delivering innovative products and superior customer experience to the underserved SME market across the UK. We want to make it possible for more small business to survive and thrive – by building personalised products and services that allow our customers to run their business and perform their craft. 

The Role

We are seeking a talented Product Designer to join our dynamic team at Admiral Business. As we enter 2025, we’re looking for a creative leader who can redefine the future of our industry, designing innovative products and services that not only disrupt the insurance landscape but empower the nations businesses to thrive and prosper.

Key Responsibilities

As a Product Designer, you will:

• Lead Design in a Cross-Functional Team: Be the primary product designer in a cross-functional team, working closely with product managers, developers, and other stakeholders to deliver digital products that address customer needs, building great customer experiences while achieving our strategic business goals.
• Deeply Understand Customer Needs: Conduct and facilitate user research, such as customer interviews and usability testing, to gain a profound understanding of customer behaviours, needs, and pain points. Translate these insights into actionable design strategies that enhance the customer experience, drive engagement and solve customer problems.
• Own the End-to-End Design Process: Manage all design deliverables throughout the product lifecycle, from user journey mapping to low-fi and high-fi UI designs. Ensure all designs align with our goal of disrupting the market with user-friendly and innovative digital products.
• Drive Learning, Experimentation and a customer-centric culture: Drive a culture of learning, experimentation, and customer focus by designing and executing data-driven experiments that test assumptions, validate customer needs, and identify impactful solutions. Advocate for pushing boundaries and challenging traditional norms, using innovative design to revolutionise the industry.
• Contribute to Design Strategy and Systems: Help shape our broader design strategy and support the development and maintenance of our design system, ensuring consistency, scalability, and a high-quality standard across all digital touchpoints. Championing simplicity and accessibility in everything we ship.

Skills and Experience Required

• Adaptable and Flexible Approach: Experienced with methodologies like design thinking, double diamond, and lean UX, you tailor your approach to fit the problem.
• You balance customer needs with business goals, ensuring your work delivers measurable value. Collaborative and workshop-driven, you engage diverse perspectives to achieve optimal design outcomes.
• Strong Research, Testing, and Experimentation Skills: You have extensive experience with a wide range of research methods, including user interviews, usability testing, A/B testing, and surveys. You constantly seek opportunities to validate your ideas with real users and refine them based on data and insights.
• Advanced Visual and Interaction Design Skills: You have a keen eye for detail in both visual and interaction design. You create simple, functional, and scalable mobile first designs and are experienced in working with and evolving design systems.
• Custodian of the End-to-End Journey: You think deeply about the entire customer journey, from initial digital touchpoints to ongoing engagement. You investigate all touchpoints to design a cohesive and seamless journey for the customer.
• Excellent Communication and Storytelling: You are skilled at clearly articulating your design ideas, rationale, and assumptions, both verbally and visually. You actively seek feedback and thrive in an environment where constructive critique is part of the process.
• Experience in Fintech, Insurtech, or Digital Services: With experience in fintech or digital services, your portfolio demonstrates solving real problems and delivering measurable impact through thoughtful design.

Additional Qualities We’re Looking For

• Experience in a High-Growth, Fast-Paced Environment: You are comfortable working in a dynamic and rapidly changing environment where speed and agility are crucial.
• Proactive and Adaptive: You are a self-starter who takes initiative and thrives in situations of ambiguity and change. You adapt quickly to evolving priorities and are eager to find creative solutions to complex challenges.
• Strong Problem-Solving Skills: You approach problems methodically, leveraging both qualitative and quantitative data to inform your design decisions.
• Leadership Potential: You are eager to grow into a leadership role, mentoring junior designers, and contributing to the development of a strong design community within the organisation.
• Commitment to Continuous Learning: You are dedicated to developing your skills and knowledge, staying up-to-date with the latest trends, tools, and best practices in design, technology, and user experience.

Why Join Us?

We deeply value great design—it’s not just something we say. The customer is at the center of everything we do, and we’re constantly striving to improve the quality and experience of the work we deliver.

We’re a small, forward-thinking, design-led team where your voice will be heard, and your ideas and vision will be brought to life. If you’re looking for a role where you can dream big, challenge the status quo, and collaborate with talented people who love what they do, we’re probably a great fit.

Help us build amazing things and make a real difference—call us to talk about the role.

Hybrid Working

The successful candidate will be expected to work from our Cardiff office once a week.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it’s one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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