Product Manager – Customer and Marketing (multiple openings)

Job title:

Product Manager – Customer and Marketing (multiple openings)

Company

Carwow

Job description

Job Description:About CarwowWe’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination – it was just the first leg. Why stop there when we could also help them get a great price?So we decided we wanted to revolutionise selling cars, just like we did with buying them. That’s when we introduced our game-changing ‘sell my car’ product.Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).And we’ve got plenty left in the tank.Working hereSo, what does Carwow look like under the hood?We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!Bonding as a team is important to us – whether we’re rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.About the roleWe are on a mission to make car changing simpler for everyone and are now building out a product team to help deliver on this promise across our platform.You will play a leading role in helping develop our product strategy to offer a better and more seamless car changing experience to our millions of customers.We are looking for a product specialist who can live and breathe our customer experience helping us improve our customer journeys as well as the performance of our marketing activity. will also be charged with helping Carwow accelerate our marketing capability – including the implementation of marketing tech to help improve the profitable acquisition of new customers and improved monetisation of existing customers.What you’ll be doing

• Utilising relevant customer insight and competitor analysis to identify opportunities and threats- working closely with our inhouse research team to better improve our customer and product experience

• Creating an environment that allows the team to get the best out of all the people in their squad by helping provide wider context, giving clarity on goals, supporting and setting processes for the team to collaborate effectively.
• Leading a product team that will deliver rapid improvements to our customer journeys to improve the effectiveness of our marketing and to better monetise our customers

• Using data to generate actionable insights, to leverage those insights to achieve goals set for the product, and to connect those quantified goals to meaningful outcomes for the business.

• Building empathy with our customers and leverage feedback in the form of interviews, conversations, usability tests, surveys, and other forms of research to understand how users engage with the product, make better decisions, and drive meaningful outcomes for the business.
• Supporting the broader Customer & Marketing team by delivering product enhancements based on the business priorities

What you’ll need:Please note: We know that no candidate will be the perfect match for all we’ve listed in this posting, so we’d encourage you to apply if you feel you’re close to the brief but not an exact match. Ideally you’ll have

• Proven experience as a Product Manager (3-5 years)
• You are a strategic thinker, being able to think both top down and bottom up.
• Ideally, you would have experience working in high paced environments
• Excellent communication and presentation skills, whether to the tech team, to other stakeholders or to our leadership team. Effective in distilling complex solutions into bite-sized pieces when speaking and writing
• Excel at managing stakeholders, whilst also being confident in voicing your own opinions and challenging others.
• Be highly analytical and accustomed to using complex data to make decisions – when you’re presented with data, analysis should be a reflex.
• Be a great prioritiser, not afraid to say no.
• Great attitude, keen to learn and an excitement to build something you can be proud of

What’s in it for you

• Hybrid working that works around you
• Competitive salary to fund that dream holiday to Bali
• Share options – when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind
• Monthly coaching sessions with Spill – our mental wellbeing partner
• Enhanced holiday package, plus bank holidays

• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house – because moving’s hard enough without work!
• On your third year anniversary, you get 30 days of annual leave per year
• On your tenth year anniversary, you get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon).
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Expected salary

Location

London

Job date

Sat, 27 Jul 2024 06:04:24 GMT

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