Product Security Architect

Job Description

Product Security at Zendesk is a globally distributed team of passionate, motivated and focused application security specialists. We understand how to build applications securely and enjoy crafting creative approaches to scale security either through automation, education or secure design. We develop and build processes and tools that allow us to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritize security during the entire software development lifecycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic tooling, and vulnerability lifecycle management. If this sounds exciting, we have an opportunity for you, an architect, to join us.

What you’ll be doing

• Partner with Zendesk Engineering early in the application development lifecycle to suggest secure designs and build secure solutions.
• Review projects to identify risks and suggest ways to manage those risks.
• Influence our partners to drive security control improvements throughout the product development lifecycle.
• Act as a mentor to other members of the Zendesk Security team.
• Work in a team-orientated, fast-paced, global, and flexible environment.
• Support the handling of critical customer security issues with speed and communication.
• Evaluate, implement and operationalise additional tooling as needed.

What you bring to the role

• A team-first, collaborative approach.
• The ability to influence other teams without direct authority.
• Excellent problem-solving skills and self-motivation to learn and upskill regularly.
• Strong written and verbal communication skills to complementcomplete the an abilityabiltiy to work in a global, asynchronous manner.
• Ten years of experience in Security, with at least five years supporting software development.
• Knowledge of modern web application technologies including their security threats and vulnerabilities.
• Programming experience involving real world development. The choice of language is up to you.
• Experience with agile development processes while collaborating in a fast-paced environment with continuous integration and deployment.
• Strong understanding of AWS products and services, their unique risks, and how to address those risks.
• Ability to work on multiple projects/tasks at once – balancing and prioritizing work appropriately

Preferred Qualifications:

• AWS certifications or other cloud based certifications
• Security certifications such as SABSA, CISSP, GSEC, GWEB, GPEN, GWAPT, GSEC, OSCP, etc.
• Experience with Google Cloud Platform.
• CVE’s, participation in bug bounties or security competitions.
• Involvement in local or regional security user groups or conferences

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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