Property Manager

Job title:

Property Manager

Company

FirstPort

Job description

Job role: Property Manager (23195)Location: Covering a portfolio of properties in Berkshire and SE LondonSalary: From £32,000 per annum plus an annual car allowance of £4,500Hours: Monday to Friday 9am-5pm (35 hours per week)The Job RoleAs a remote manager, you will be autonomous in managing your own diary. You will provide an exceptional Property Management and service to our customers; visit each property at regular intervals prioritising sites that require more of your time and attention ensuring the customer experience is engaging and frustration-free

• Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade.
• Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
• Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears – we don’t tend to do this much, collections manage this
• Ensure that all the properties are managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the ‘Responsible ‘Person for on-site Fire Safety regulation purposes
• Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI’s are achieved throughout the year in line with Four Pillars strategy.
• Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities
• Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers
• Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management

Skills & Experience

• Customer Service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication – a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT – able to operate Microsoft Office applications, and confident in learning new systems
• Administration – Organised, methodical and experience of keeping accurate records
• Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.Why choose us?By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.What’s next?To start your application for this role we will ask you to upload your CV and answer a few questions.Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.Job AdvertNot SpecifiedAbout The CompanyNot Specified

Expected salary

£32000 per year

Location

South East London – Berkshire

Job date

Wed, 08 Jan 2025 06:01:47 GMT

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