Recruiter (Technical & Non-Technical)

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What’s the opportunity?

Intercom is looking for a Recruiter to help scale our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our Tech, Product, Sales, Marketing, G&A teams. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Intercom’s business to design strategy and differentiate Intercom in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.

What will I be doing?

• Manage the full cycle recruiting process for technical & non-technical hires by creating robust pipelines through active sourcing of multiple channels, screening resumes, interviewing, and closing candidates
• Partner with Intercom’s leaders and Hiring Managers to deeply understand their needs.
• Influence and advise stakeholders on their recruiting approach, strategy, and processes.
• Attracts and converts passive talent through effective and authentic storytelling of company strategy and business goals.
• Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.
• Provide an excellent candidate experience and serve as a trusted partner.

What skills do I need?

• 3+ years of full cycle recruiting experience in a high growth tech environment.
• Expertise and talent market intelligence across business teams and technical teams (GTM, G&A, Engineering, Product, and Design)
• Creative recruiting approach and capable of attracting and converting talent.
• Proven track record of meeting and exceeding hiring goals.
• Data and metrics driven, ability to use data to inform decisions.
• Strong analytical, conceptual, and problem-solving abilities.
• Passion for building and managing diverse pipelines.
• Aligned with Intercom’s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews – we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. 

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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