Regional Service Manager UK North and Ireland

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Joining a company with a proven track record of success and an exciting future.

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Find out more about us here: Videojet Protecting what matters most

We offer:

• Employee bonus based on business success as well as annual salary review
• Company car
• Company Pension Scheme
• Income Protection & Life Assurance
• BUPA & Simply Health Health Care
• Training and development opportunities
• Attractive employee referral program
• Enhanced Maternity & paternity pay
• Employee Assistance Program (legal, financial, and counselling resources)

Reporting to the Head of Service, the Regional Service Manager UK North & Ireland is responsible for providing strong leadership to a team of Field Service Engineers across UK North and Ireland, as well as developing a culture of exceeding customer expectations, outstanding customer service, thus accelerating the growth of printer placements and service revenues.

This will be a remote role, with travel across the region. Ideally you will be located in the Ulster or Leinster provinces, or the Northern half of the UK.

In this role, a typical day will look like:

• Manage regional Profits & Losses by managing cost to serve our customers and driving revenue generating products.
• Deploy service strategy with strong people leadership and change management
• Ensure customer satisfaction. You will be accountable for regional escalation resolution and project success, ensure response time and intervention quality, ensure good communication between department on cross-functional activities (projects, installations)
• Manage, develop, and coach associates with extensive field presence
• Continuously improve service quality by ensuring established processes are followed and improving them when necessary.

The essential requirements of the job include:

• Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new insights and industry-leading practices
• Must have well developed executive presence; ability to lead and run project teams with a range of experience and skills and engage with senior leaders without the company.
• Team Player – relationship savvy people who intentionally make connections with both internal partners and external contacts.
• Leadership – create commitment and trust through strong work ethic and customer focus
• Customer focused, with a sense of urgency
• Willing to travel to coach field team and manage customer relationships

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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