Remote Customer Relationship Manager-SD

Job title:

Remote Customer Relationship Manager-SD

Company

AO GLOBE LIFE

Job description

Come Work with us!

• Employment with Globe Life AO National offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

Position Purpose

• Reporting to you mentor, the Customer Relationship Manager is responsible for building and leading a high-performance system-wide circulation team, focusing on excellent customer service. The incumbent models leadership behaviour that supports the Company’s vision, values and strategic objectives, fostering common purpose, adaptability, resilience and critical thinking.

Committed to diversity and a barrier-free environment
Globe Life AO National is an equal opportunity employer committed to inclusive, barrier-free recruitment, selection processes and work environments.Responsibilities
Under the direction of your mentor, this position:

• Coordinate and oversee structured onboarding for new employees, ensuring each team member completes a foundational training before assuming their roles. Collaborate with other leadership members to provide additional specialized training as needed.
• Provides continuous training and support to staff, ensuring all team members stay up to date with evolving resources and tools.
• Attends sandbox for checking in and out of the day.
• Resolves client escalations and ensures that client feedback is effectively handled.
• Provides supervision to staff, including performance review, planning, training and development, problem solving/dispute resolution, discipline and makes recommendation on hiring.
• Manages the day-to-day scheduling, organization, coordination and monitoring associated with the work of staff.
• Manages, motivates and mentors staff, fostering innovation, creativity and professional growth to build a highly effective team focused on customer service excellence, leadership and high standards of work quality and organizational performance.
• Provides relief management duties as required (e. g. Manger on Duty rotation, back up for other managers.)
• Attends meetings, workshops, conferences and courses as required.

The foregoing is intended to outline the general description of the duties and responsibilities for this position. It is not intended, nor should it be interpreted as a complete description. Globe Life AO National reserves the right to amend this position description at any time, provided that such change does not represent a substantive change in the purpose or essential nature of the position.Powered by JazzHR

Expected salary

Location

Burlington, ON

Job date

Sat, 18 Jan 2025 02:30:59 GMT

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