Repairs Scheduler

Job title:

Repairs Scheduler

Company

Great Places Housing Association

Job description

*Please note this role is known as Planning Officer at Great Places*35 hour week, Monday – FridayStart at 26 days annual leave plus bank holidays, increasing up to 30 daysWhat you’ll be doingAre you ready to make a real impact? In this role, you’ll be at the heart of our repairs team, making sure every job is planned and scheduled to keep things running smoothly for our customers. As the key link between our call centre, on-site operatives, and contractors, you’ll ensure repairs are completed on time and to a high standard.Your focus will be on getting things right the first time. You’ll allocate jobs, plan schedules, and make sure operatives are in the right place at the right time. By staying organised and ahead of the game, you’ll help us deliver more repairs, faster and making a positive impact on customer experiences.But it’s not just about keeping the day-to-day running. You’ll also use data to spot patterns and find ways to improve how we work. Whether it’s reducing travel time, organising materials more efficiently, or finding smarter ways to handle workloads, your actions will help us work better and achieve more.What you’ll need

• Experience in a similar role is desirable
• Proficiency in using a variety of systems
• Excellent understanding of providing first class customer service
• Strong ability to multi task and ability to juggle conflicting priorities
• Flexible and adaptable approach to deal with changing requirements
• Excellent organisational skills and manage a busy workload
• First class communication skills
• Ability to work independently and as part of a team
• Demonstrate initiative and liaise proactively with internal and external customers
• Team rota 07.30am to 6pm – please note this role is based in the office full time

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• Respecting professional boundaries and conducting yourself and a professional manner at all times.
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• To be professional and work with integrity, inclusivity and respect for diversity

We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements, so if you are unsure that your qualifications and skills are what we are looking for in this role, let us decide. We still want to hear from you and would welcome an application that tells us all about your experiences, achievements and what value you can add to the team.Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.You can find details of our story, our vision and our values .At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .

Expected salary

£25000 per year

Location

Blackpool

Job date

Sun, 29 Dec 2024 08:51:53 GMT

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