Représentant service à la clientèle Bilingue – CCP II in Remote, Quebec

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain est à la recherche d’associé(e) au service des clients bilingue pour rejoindre notre équipe de services et de support des clients.

Nous vous Offrons:

• Salaire compétitif : 21$/heure

• Avantages Sociaux :Assurance santé, dentaire, vision, Assurance Invalidité…

• REER Collectif

• Vacances Payées

• Télétravail au Québec, Ontario, Nouveau Brunswick

Responsabilités Principales:

• Fournir un excellent service en répondant de manière professionnelle aux demandes et problèmes des clients

• Recommander et proposer des solutions exceptionnelles, conformément aux lignes directrices et aux indicateurs de performance

• Générer les rapports spécifiques des clients et gérer tout nouveau changement aux comptes

• Collaborer avec son équipe, son superviseur et autres départements et contribuer à établir des relations avec les clients, tout en assurant un excellent service à la clientèle

Qualifications et compétences clés:

• 3 à 5 ans d’expérience en service à la clientèle ou dans un environnement similaire

• Diplôme d’étude Secondaires (DES) ou équivalent est requis

• Etre Bilingue ( francais et Anglais) est requis

• Excellente connaissance de la suite MS Office spécialement Excel

• Fortes compétences interpersonnelles et grande capacité à communiquer et à influencer favorablement les clients afin de bâtir et maintenir de très bonnes relations avec ceux-ci

• Avoir à cœur la satisfaction client et avoir la capacité à s’adapter et répondre à différents types de personnalité.

• Excellente gestion du temps, et capacité à gérer de multiples projets

• Un sens solide du professionnalisme et de la discrétion est obligatoire

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0086122