Rooms Controller Grosvenor Square

LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street’s world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel’s 1920’s-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can’t wait to welcome you to Mayfair. We are part of Marriott International, the world’s leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Rooms Controller to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work 

JOB SUMMARY

To assist our guests efficiently, courteously, and professionally in all Front Office related functions. To maintain Marriott’s high standard of hospitality at all times. To have a thorough knowledge of all Front Office operations

PREFERRED QUALIFICATIONS

• Previous experience working within a similar environment preferred.
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team.

SPECIFIC DUTIES

• Handle guest check-ins efficiently and in a professional manner, having a thorough knowledge of the Front Office Standard Operational Procedures, Marriott Brand Standard processes and all registration requirements.
• Escort arriving guests to their room and be able to explain and promote the hotel services.
• Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures (including express checkout).
• Be able to perform the duties of a rooms controller and allocate rooms accordingly to requests.
• To practice gracious hospitality and promote goodwill by being friendly, engaging, courteous and helpful to guests, managers, and fellow associates at all times.
• Responsible for the safe keeping of all keys.
• Work flexible hours on a shift basis, including night shift, in accordance with the departmental rota.
• Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
• Complete all duties listed on night reception checklist.
• Have knowledge of hotel rates, packages, discounts, and vouchers.
• Adhere to the hotel credit policies and cash handling procedures.
• Have knowledge of room types and locations within the hotel.
• Complete all the duties on the reception/cashier/rooms control and At Your Service checklists.
• Handles guest messages in accordance with LSOPs.
• Handle all wake up calls in accordance with LSOPs.
• Always use correct telephone etiquette ensuring that all LSOPs are adhered to.
• Conduct daily courtesy calls to guests and assist with any guest requests.
• Be able to perform all Business Centre duties and cover the business center in accordance with the departmental rota.
• Assist in the training of new employees when required.
• Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a manager.

WHAT WE CAN OFFER YOU

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days.
• Discount in Gordon Ramsay’s Bar & Grill and The Lucky Cat
• Childcare Vouchers
• Length of service rewards and invitations to afternoon teas
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning
• Complimentary use of Gym – because your wellbeing is important.
• Annual parties, Christmas lunches, Summer BBQ’s and Easter celebrations
• Pension scheme
• Life assurance
• Competitive car lease schemes
• Cycle to work scheme.
• Access to major high street discounts so you can treat your friends and family.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Read Full Description