Senior Account Manager (Hospitality Solutions)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.

Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

Hospitality Solutions (HS) is seeking an Account Manager, responsible for the commercial and operational relationship with an assigned portfolio of strategic hotel customers. Reporting to the regional General Manager, the selected candidate will drive business development and revenue generation efforts within the assigned region, while ensuring success of a portfolio of existing customers. The position requires a confident business manager and skilled relationship architect that can hit the ground running and quickly deliver sales success.

Role and Responsibilities:

• Align sales strategy for growth and revenue generation for existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory
• Manage all aspects of the commercial relationship with your clients.
• Identify mutually beneficial opportunities to expand HS’s share of wallet with clients
• Solidify renewal opportunities and protecting recurring revenue streams
• Plan and lead effective customer meetings and sales presentations
• Negotiate contracts following deal review process and ensuring margins and pricing are in-line with HS strategy
• Coordinate within HS and customer to ensure obligations are met from both client and HS perspectives
• Develop and deliver on a strategic account plan for current clients & a sales plan for new pursuits and keep track of current progress on all sales activities in Salesforce.
• Positively affect and grow the strategic relationships between HS and your clients from both a financial and product/service standpoint.
• Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth
• Sell new solutions to existing customers to reach annual sales targets
• Establish and maintain a high level of customer engagement at various levels, positioning HS as an innovative player in the industry
• Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership
• Foster strong relationships with internal leaders/stakeholders across HS

Qualifications and Education Requirements:

• A minimum of 5 years of industry related strategic account management experience is required.
• Knowledgeable of hospitality centric technology and systems with strong technical aptitude.
• Proven track record of meeting sales quotas and revenue goals.
• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results.
• Can create convincing proposals, documentation and presentations.
• Excellent presentation, oral and written communication skills delivering complex solutions in an easy to understand manner.
• Ability to identify, communicate, and connect with major decision makers both internally and externally.
• Ability to lead and direct multiple projects and initiatives simultaneously.
• Strong interpersonal skills: Ability to communicate at all levels within an organization.
• Exceptional time management and organizational skills.
• A fundamental understanding of hospitality technology, revenue management, and distribution
• Technical/systems knowledge, including Advanced excel skills, Salesforce CRM, and hospitality CRS or distribution systems (preferred)
• Virtual office or remote work experience

Important: This role involves travel to attend team, industry or client functions, and to lead in person meetings with clients; travel will be up to 25% of your time.

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 4 days (one day/quarter) Volunteer Time Off (VTO)
• 5 days off annually for Year-End Break
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at recruiting@careers.sabre.com.

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

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