Senior Account Manager

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

As a Senior Account Manager in our organisation, you will be essential to our Client Services team. Your responsibilities include developing strong client relationships, providing strategic guidance, and overseeing key accounts. You will support the Senior Leadership Team and Client Lead in pitches and contribute to the execution of the Bewonder* strategy. Additionally, you will ensure seamless operations and client satisfaction as part of the weekend rota for crisis cover support.

To lead and develop key client accounts, fostering strong relationships.

Mentor and guide Account Executive and Account Manager to deliver best in class Client Service.

Identify and pursue new opportunities, contributing to business growth and expanding the client base.

Partner with the Senior Leadership Team and Client Lead, supporting pitches and execution of the Bewonder* strategy.

The Role

Reporting to the Client Lead, the Senior Account Manager is responsible for developing, delivering and managing effective marketing plans along with building and maintaining excellent relationships with our clients across all property sectors including retail, mixed use, residential, industrial and office.

The Senior Account Manager needs to be responsible for ensuring cash flow and supporting the Client Lead on producing Legal Documents. Copywriting, digital management, developing content and digital campaigns, as well as creative and email briefing are crucial requirements. The Senior Account Manager will be required to seek additional opportunities to support the commercial growth of Bewonder*, including cross sells with JLL and Bewonder* specific departments e.g., digital, brand and CX.

Excellent time management is required as the Senior Account Manager will be responsible for leading on multiple assets of a varying nature, driving the strategy and taking full ownership on projects.

Main responsibilities will include Account Executive and Account Manager responsibilities, as well as the following listed below: 

• Developing and maintaining strong client relationships
• Developing and growing the team as well as nurturing accounts
• The Senior Account Manager will play a crucial role in the creative, press release and copywriting process, ensuring the highest quality standards are maintained
• Actively drive client activity if appropriate and suggest tactical solutions to their marketing objectives
• Assist the Senior Management Team and Client Lead, where required, when working on pitches
• Support the Client Lead on the production of Legal Documentation and Service Level Agreements
• Crisis cover support as part of the Bewonder* weekend rota
• As well as other adhoc duties as and when required

The Person

• Excellent strategic thinking and creative vision, with the ability to think outside of the box.
• A commercial mindset.
• A self-starter, well organised and self-motivated.
• Impeccable time management with the ability to prioritise workload and respond to client requests and business requirements efficiently.
• Excellent eye for detail.
• The ability to cope with pressure and work to tight deadlines.
• Strong professional and interpersonal skills.
• A thinker and do-er.
• A person with vision, enthusiasm, energy, integrity who is constantly eager to help others.
• The ability to effectively communicate with a wide range of individuals and the ability to work collaboratively within a team.
• Honest, authentic and self-disciplined.

Skillset

Bewonder* is a fast-paced, exhilarating and motivating department – so organisation and excellent team-working skills are key. Beneficial traits we’re looking for:

• Previous experience gained within a marketing environment, at Account Manager or Senior Account Manager level, either agency or client side for three years plus
• Good understanding of social media platforms and digital marketing
• Previous shopping centre marketing experience advantageous, but not essential
• Good level of understanding of the property sector preferred but not essential
• Excellent client relationship skills
• Excellent communication & presentation skills
• Event and project management
• Ability to manage relationships with a variety of stakeholders
• Exceptional project management skills

What You Can Expect From Us

If you’re looking to grow your career, then Bewonder* is the perfect home. You will develop your career within a team with significant growth ambitions, helping drive the agency forward to deliver best-in-class solutions and truly inspiring experiences. When you join Bewonder*, expect to join a collaborative and supportive team committed to the success of our clients and of each other. As part of our supportive culture, we offer a ‘Flex for your Day’ working policy, empowering our people with an informal approach to flexible working, as well as our Total Rewards program which reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths, be an authentic version of yourself and enjoy a fulfilling career in an environment committed to driving purposeful change.

Our Creativity Needs Diversity

As an equal opportunity’s employer, we embrace diversity in all its forms and foster an inclusive environment for all people to do their best work with us. Bewonder* will always respect, embrace, and encourage the uniqueness of individuals and their talents because we fundamentally believe our thinking and imagination needs diversity. And we know that the diverse perspectives of our people – working together across diverse backgrounds, cultures and experiences is what makes us so creative in our approach and thinking.

We believe in recruiting, retaining, rewarding, and developing all our employees and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability, or long-term health condition.

About Bewonder*

We are a creative consultancy who pride ourselves on our integrated approach to crafting truly inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Our promise to ‘connect brands and spaces with hearts and minds’ is centered around four core values:

We work best when we work as one – we work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together.

We inspire to make an impact -we always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture, rooted in learning and inspiration to generate deeper thinking.

We live and lead in our truest form – we understand that it’s not what we say, but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always true to our word, our purpose and our brand.

We take pride in every detail – we know that the work we do is important, and we take pride in doing it well. Our decisions and choices are all part of a carefully considered approach, consciously ensuring we can be proud of what we do, and of what we achieve.

These values are key for the work we do and are also personal values that we seek in all team members.

bewonder.co.uk

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Read Full Description