Senior Change Management Lead (contract up to 20 months)

Job title:

Senior Change Management Lead (contract up to 20 months)

Company

Metrolinx

Job description

Job Description:Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.The Digital Communications team supports initiatives focused on reputation and trust building with residents and stakeholders across the GGHA. Reporting to the Digital Project Manager, the Senior Change Management Lead acts as a liaison between technical teams and Communications and Community Engagement staff and creates an understanding of business needs by working closely with project teams and overseeing their delivery and change activities through technical partners.This is a contract position up to 20 months.What will I be doing?

• Develops and leads actionable and targeted change and project management plans which include communication plans, sponsor implementation roadmaps, coaching, and training plans to ensure projects deliver expected outcomes.
• Applies a structured change management approach which involves assessing impacts to the business side of the program/project by assessing the adoption of change among all stakeholders impacted, defining business gaps between current to expected future state as a result of changes to business processes, technology, job roles and organizational structure
• Establishes, manages, and directs resources to ensure the necessary level and capabilities are represented on a project team to ensure project success.
• Develops, maintains and monitors cross-divisional readiness plans, project plans and schedules, in liaison with business leads and management to ensure operational readiness goals and objectives are achieved
• Collaborates and consults with internal business partners to ensure operational readiness goals and objectives are met (development and implementation of new/revised processes, policies, products, product process tools and related training) as supported by the business
• Provides advice, coaching and support to affected managers and leaders to promote broad and efficient adoption of change
• Leads business participation in customer programs related projects and represents Digital Communications & Community Engagement in relevant corporate initiatives
• Collaborates with project teams to integrate change management activities into overall project plans
• Provides business stakeholders change expertise, coaching and guidance to influence and ensure proper change management practices are considered for all initiatives, projects and activities
• Facilitates the adoption of new or improved cross-functional processes and procedures to realize cost efficiencies, improved customer service, streamline work methods and reduce error
• Conducts assessment as required to determine the change impact and change readiness across impacted stakeholder groups, leadership support and readiness
• Partners cross functionally and monitors work assignments to ensure adherence to project timelines
• Provides leadership, coaching, and motivation to employees in their work processes and performance and ensures they are equipped with the necessary tools and information to enable their full engagement
• Provides consultative expertise and coaching to project teams and acts as the lead on business change management components of change management initiatives to coach and facilitate the development of business change management plans, risk mitigation and performance metrics to measure change success.

What Skills and Qualifications Do I Need?

• Completion of a degree in business administration, or a related discipline or a combination of education, training and experience deemed equivalent
• Minimum 6 years’ experience in leading large-scale process, digital, technology projects, business process re-engineering, other organizational initiatives
• Certifications or Designations: Change Management and Project Management certifications are considered an asset (e.g. ADKAR, Prosci, PMP, Scrum)
• Knowledge of the theory, principles and practices of Change management processes and experience in business process re-design and project management methodology
• Understanding or experience in the digital landscape (web, CRM, analytics etc.) is considered an asset
• Developing and motivating professional staff to improve performance
• Acute business acumen and understanding of organizational issues and challenges
• Experience working on large scale business change management initiatives/projects
• Proficiency in MS Office (Outlook, Word, Excel, Project, PowerPoint, etc.)
• Interpersonal and oral/written/presentation skills to develop and implement change management plans

Don’t Meet Every Requirement?If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-SC1

Expected salary

Location

Canada

Job date

Sun, 27 Oct 2024 07:34:55 GMT

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