Senior Digital Product Manager, SMB Solutions in Toronto, Ontario

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Elavon, a leader in the payments industry, provides end-to-end payment processing solutions and services to more than one million merchants worldwide. We believe there’s a better way for businesses to take global payments and enable frictionless commerce. We genuinely care about our customers in everything we do and are dedicated to building the best possible products and experiences at every touchpoint of their journey.

We seek a digital product manager to join the team defining and building end-to-end “Add a product, service” to their Elavon relationship. A successful product manager in this role will be self-directed, able to seek out information, research, and understand the needs of our merchants, as well as analyze and understand the competition.

If you are a Senior Product Manager who thrives in a fast-growing environment and is a champion of intuitive, easy-to-use user experience, we’d love to talk to you. Join us to learn and grow together and make a real difference.

Key responsibilities:

• As a Digital Product Manager, you will develop a data-driven roadmap that aligns with the long-term strategic goals and objectives of designing and cross-selling related products or services for an existing customer to buy.

• You will work with matrixed stakeholders, architects, UX designers, scrum masters, and other product managers to bring your product vision to life.

• Evangelize robust customer-centric solutions and facilitate execution across stakeholders to identify the items that would be the most logical for the customer to buy based on broad tactics.

• We want a hands-on leader who excels at data analysis and testing to validate designs, get user feedback, and identify opportunities to improve the customer experience.

Drive execution:

• Define, document, and communicate objectives and product requirements that will drive revenue growth and inform roadmap prioritization.

• Partner with engineering, marketing, business development, legal, and compliance to develop and communicate a clear roadmap while executing initiatives from ideation through delivery.

• Follow the product development from ideation through release, including managing pre-release activities with testing, validation, internal education, and demos.

Basic Qualifications:

• Bachelor’s degree or equivalent work experience

• Minimum 2+ years of product management experience delivering a highly successful product

• Effective presentation, verbal, and written communication skills

• 3+ years of direct experience shipping and iterating on a consumer-facing product that required partnering across multiple teams (prior fintech or banking experience not required)

Preferred experience:

• Bachelor’s degree in business, marketing, computer science, or related field, or equivalent work experience.

• 2+ years of experience developing digital product vision, multi-year strategy, and quarterly roadmap for B2B/SaaS

• An analytical and metrics-driven approach that uses data and experimentation to guide decisions and strategy.

• Passionate about building businesses, not features. Performance-oriented and passionate about not only user metrics but also business performance metrics.

Skills & competencies required to succeed:

• Thought Leadership: Build and drive strategy that moves the user experience, drives innovation/differentiation, and delivers on business goals.

• Analytical: Assist with the measurement of digital experience contribution by:

• Synthesize business goals for each feature or experience to set specific, measurable objectives so we can measure success.

• Manage ongoing measurement and reporting of these criteria.

• Consistently deliver work that meets or exceeds the criteria.

• Report regularly on these measurements to senior leadership.

• Partnership & Collaboration: Able to build consensus with key business, technology, and internal partners. Act as a liaison between the business line and Agile delivery teams, ensuring the teams understand the product vision.

• Creative and Strategic Thinker: Experience working with UX Design and understands customer research.

Location Expectations

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $123,165.00 – $144,900.00 – $159,390.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.