Senior Director Information Technology in Nashville, Tennessee

Additional Information

Job Number 25046654

Job Category Information Technology

Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP (https://www.google.com/maps?q=Gaylord%20Opryland%20Resort%20%26%20Convention%20Center%2C%202800%20Opryland%20Drive%2C%20Nashville%2C%20Tennessee%2C%20United%20States%2C%2037214)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

This role is the senior-most technology leader for the Gaylord brand and, through leadership and collaboration with on-property technology staff, manages programs, delivers initiatives, defines day-to-day support processes, and serves as escalation across the Gaylord portfolio. Develops technology strategy for the brand that is aligned with broader US-Canada tech strategy and ensures alignment with VP and Managing Partner of Gaylord hotels and leaders within Ryman Hospitality. Drives innovative business process and vendor management to increase overall IT effectiveness and productivity that contribute to improved revenue for the brand cost savings in negotiated contracts and to assist with revenue generating possibilities. Participates and provides technology thought leadership to the Gaylord Brand Team on technology opportunities to expand revenue opportunities and continuous improvement on guest “intent to recommend” scores. Works closely with operational teams to clearly identify business cases and ensure that technology is adopted to its most effective level.

CANDIDATE PROFILE

Education and Experience

Required:

• 10 years’ progressive technology leadership experience including direct management of teams and budget ($1M+).

• 2+ years’ project management experience

• 2+ years’ experience in defining and documenting requirements (system, project, etc.)

• 2+ years’ experience in IT strategic planning

• Ability to travel up to 40%.

• Experience within Lodging or Hospitality industries

• Related undergraduate degree (computer sciences, MIS or business administration) or the equivalent training, experience, certifications

Preferred Skills and Attributes

• Graduate level training/degree

• Project Management certification.

• Ability to influence others and build sponsorship for key initiatives/programs.

• Ability to implement change and effect accountability.

• Ability to quickly gain a clear and comprehensive understanding of Lodging and Brand strategies, priorities and initiatives and represent them to various constituencies across the organization

• Strong analytical skills for planning, estimating, budgeting and monitoring program/project work

• Strategic thinker, strong negotiator, collaborative and creative abilities. Ability to influence without authority.

• Strong executive presence – able to sell ideas and influence persuasively, settling differences and winning concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.

• Builds relationships across a matrix and diverse work environment to include a broad group of stakeholders.

• Understands and effectively manages in a virtual work environment.

• Demonstrate a Strategic and Global mindset

• Ability to form, foster, lead, and inspire high performing teams

• Strong written and verbal communication and presentation skills

CORE WORK ACTIVITIES

• Provides accurate, relevant, and timely information for the assigned business stakeholders

• Consults with Gaylord, Continent, and Global Tech leadership on needs in support of their business processes and direction and implements solutions to meet the business needs

• Collaborates with Global Technology to provide an informed technical perspective to information needs along with cost/benefits understanding in an influencing and negotiating role.

• Confirms property systems staff workload and priorities and ensures coverage from shared services or property systems staff.

• Ensures compliance with all related technology, brand IT, and security related standards and policies

• Functions in a technical mentor (indirect reports and hourly tech), educating customers in information technology and its costs/benefit to their organization. Resolves conflicts of interest between IT and the client.

• Provides brand-wide project leadership by developing specific assignments with completion deadlines and setting standards for measuring performance. Resolves conflicts within the team and within IT organizations. Advises project leader as to the project team expertise required. Participates in projects led by other IT team members, assigning resources as appropriate.

• Leads region-wide task force efforts, contributing to the definition of IT services and/or service enhancements

• Ensures comprehensive capital budget planning and reporting that aligns with the investment strategy of the hotels supported

• Provides oversight and recommendations to property IT budgets

IT Security

• Validates compliance with all data and physical security policies; stays abreast of annual changes and updates to those policies.

• Validate that property leaders understand and remediates security issues uncovered and that action plans are funded, implemented, and completed. Provides education to operations leaders

• Confirms that Property Technology and Information Risk Assessments are completed annually and that remediation where necessary is completed.

• Educates operational leadership on information technology requirements and best practices to ensure proper adoption

Vendor Management

• Drives and validates compliance with vendor management policies/contracts (e.g., local systems, property-based tech).

• Leverages vendors and consultants to obtain technology expertise and consultation on specific application issues requiring industry research or technology understanding.

Building Relationships

• Maintains positive relationships that foster open communication with IT organizations. Shares industry and competitive activity that has potential impact on IT.

• Establishes and nurtures working relationships with lodging partners

• Develops and maintains positive relations with clients.

• Integrates successfully and adds value as a team member within the Gaylord Brand Team.

• Develops strong working relationship with Ryman Hospitality, Gaylord Hotel GMs and Gaylord Managing Director.

Leadership

• Sets priorities and communicates needs with VP, US-Canada Hotel Technology Compliance, and all other areas of the Global Technology organization.

• Develops standards for measuring performance, monitors job performance and takes corrective action when necessary. Provides leadership for setting long-term goals and project completion deadlines.

• Builds a high-performing technology team that possesses the skills and capabilities to identify and meet client needs.

• and ensures the resources required to meet operational needs are provided in a cohesive and timely manner.

• Responsible for all work performed by regional IT staff and fosters the development of high professional standards for systems support and service personnel. Identifies training needs for IT staff in the region

Managing Projects and Priorities

• Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.

• Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Plans, develops, implements, and evaluates the quality of the teams’ operations.

• Provides recommendations to improve the effectiveness of processes or programs.

• Understands and meets the needs of key stakeholders.

• Supports achievement of performance goals, budget goals, team goals, etc.

The salary range for this position is $133,700 to $220,900 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.