Senior Manager, Partner Operations

Description

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role/ The Opportunity:

Our Partner Program plays a key role in driving Sitecore’s growth through a diverse global network of direct and indirect partners, and this role will be instrumental in shaping and governing this program for long-term success.

As the Partners Operations Senior Manager at Sitecore, you will be responsible for governing and optimizing the operational framework for Sitecore’s Global Partner Program, which supports both direct and indirect sales models. This role is pivotal to ensure we have scalable operational practices to support all partners Resellers and Distributors (indirect) and Solution, Services and Technology Partners (direct).

You will be responsible for overseeing all operational aspects of the partner program, ensuring global consistency while addressing regional market needs, and ensuring partners have the tools, processes, and support necessary to drive success. You will work closely with cross-functional teams to ensure alignment between sales, revenue and sales operations, partner enablement, marketing and finance.

What You’ll Do:

• Lead Program Governance: Oversee the Global Partner Program’s governance structure, ensuring compliance with program policies, certifications, tiering, and contractual agreements across our partner ecosystem.
• Implement Operational Frameworks: Design, execute and optimize the operational processes that support partner onboarding, management, and performance tracking, ensuring scalability across global regions.
• Compliance & Risk Management: Establish robust compliance frameworks to mitigate risks related to partner performance, legal obligations, pricing, and contract management, ensuring alignment with Sitecore’s global standards.
• Performance Monitoring: Define and track key performance indicators (KPIs) for both direct and indirect partners, leveraging data to identify opportunities for improvement and scalability.
• Cross-functional Collaboration: Work closely with sales, marketing, finance, and regional teams to ensure the operational execution of the partner strategy, adapting global policies for local markets without compromising governance standards.
• Direct Line Management of both offshore and onshore operations teams.

What You Need to Succeed

• Expertise in CRM systems (e.g., Salesforce) and partner management platforms, with a focus on automation, operational efficiency, and scaling programs. Sales operations, deal desk and order process experience is preferred.
• Strong experience managing operations in both direct and indirect sales models.
• Proven track record of governing partner programs, including operational process design, program compliance, and performance monitoring.
• Strong analytical and data-driven mindset, with the ability to track and interpret performance metrics to drive decision-making and program improvements.

Additional Skills That Could Set You Apart:

• Change Management: Experience leading change management initiatives, especially in transitioning to new partner models or scaling global programs.
• Process Improvement and Technical Expertise: Proven ability to drive continuous improvement in partner operations, particularly through the implementation of automation and other technological advancements.
• Leadership & Mentorship: Demonstrated success in building and developing high-performing teams, fostering a culture of operational excellence and innovation.

Why you should click ‘Apply’:

• Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
• Great team and company culture! You can find out more about our company culture and learn about our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

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