Senior Manager, Quality Management

Job title:

Senior Manager, Quality Management

Company

Metrolinx

Job description

Job Description:Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.As an integral leader within the Operational Performance group, this position is responsible for developing and managing the quality management program for the Rapid Transit Operations Delivery portfolio, including the quality management system, quality assurance, audit and continuous improvement. The Senior Manager, Quality Management will oversee and coordinate all quality related matters with stakeholders overseeing RT Projects. Furthermore, they will be responsible for the development of quality management practices to a world class state and share across the Metrolinx Enterprise.What will I be doing?

• Responsible for the leadership and delivery of Quality Management across RT Operations comprising the quality management system, assurance, audit and continual improvement.
• Lead the development of quality management competence through increasing understanding of quality management principles and practices in alignment with ISO 9001.
• Responsible for developing the Quality Management Program and aligning it with the enterprise quality framework
• Establish RT Operations processes for quality and ensure accountability within each area.
• Development of multi-year audit strategies to provide assurance over Metrolinx’s complex contracting and delivery models, with consideration of international best practice approaches.
• Responsible for ensuring appropriate governance processes are in place to facilitate the application of quality management in RT Operations.
• Develop quality management framework and guidelines that are in line with enterprise quality management and industry best practices.
• Responsible for the coordination and oversight of all quality related matters delivered by Project Stakeholders.
• Oversight for all document control functions.
• Recommend process improvements and areas for cost savings in the development of procurement and tendering documents.
• Coach, lead and mentor team members and provide regular performance assessments to employees.
• Educate team members on processes and tools, leverage the creativity and experience of project team members to solve issues as they arise, share experiences and learning.
• Other duties as assigned.

What Skills and Qualifications Do I Need?

• Engineering Degree or equivalent qualification or a combination of education, training and experience deemed equivalent.
• Demonstrated senior leadership experience in Quality Management with at least five years at corporate level and experience implementing ISO 9001 Quality Management Systems.
• Relevant Quality Management qualification from a recognized Institution and Professional Engineering designation would be an asset.
• Demonstrable highly skilled experience of successfully managing competing objectives of external and internal stakeholders and recognizing materiality.
• Excellent problem solving and influencing skills.
• Ability to communicate / interface effectively with senior management.
• Ability to engage and influence a wide variety of portfolio, program and project resources.
• Excellent leadership skills to motivate a team, set high standards and clear expectations, manage expectations and outputs.
• Excellent writing skills with experience authoring technical quality management documentation – policy, plans, processes, procedures, guides.
• Excellent oral and interpersonal skills with demonstrated success working effectively and collaboratively in a large, integrated, matrix team environment.

Don’t Meet Every Requirement?If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-SS1

Expected salary

Location

Canada

Job date

Sun, 16 Feb 2025 03:00:45 GMT

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