Service Desk Analyst Co-op in Oakville, Ontario

Service Desk Analyst Co-op

Oakville, ON, CA, L6J 2X1

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The role of Service Desk Co-op is to provide support to the Access Controls team in management of Service Requests and Issues related to the provisioning and deprovisioning of access to applications, network shares, Exchange 365, “on-prem” and Azure Active Directory. The Service Desk Co-op will be utilizing standard Service Desk ticketing software and assisting in timely resolution and/or escalation of requests and issues to the appropriate teams. The incumbent will participate and lead team initiatives, collaborate with various departments to provide expertise, and support the evolution of Identity and Access Management practices within the enterprise through the effective user lifecycle management, in line with the company security and compliance guidelines.

Accountabilities

• Act as the primary technical resource to manage access for the enterprise, and as an escalation point to IT field services staff.

• Triage of incident tickets, automated notifications, and escalation to support teams.

• Manage assignment of Issues, service requests and tasks to teammates.

• Chair daily team meetings.

• Provision and deprovision access to Azure and on premises Active Directory, Exchange 365, network shares, applications, and telephony systems.

• Update and maintain documentation procedures when needed.

• Other duties as assigned.

Education and Experience

• 2nd – 4th year University or College student, currently enrolled in a Computer Systems Technology program or related discipline requiring a co-op

• Team player with good interpersonal skills that values communication, collaboration, and coordination.

• Ability to work within a fast pace working environment and to changing priorities.

• Proven customer service experience

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It’s where we aspire to be, what we want to achieve and how we’ll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric

• Integrity

• Entrepreneurial

• Teamwork

• Owner mindset

• Outcome focused

• Continuous learning

What we offer

Within walking distance to the Go Train station

Free parking, including free electrical charging

Collaborative environment with a genuine flexible working policy

Free refreshments

Challenging work

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.