Site Reliability Engineer (Remote, Scotland)

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture – Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

Join Ivanti as a Site Reliability Engineer and play a pivotal role in enhancing the reliability and performance of our cutting-edge cloud services. Collaborate closely with Product Engineering and Security teams while leveraging your expertise in cloud platforms, automation, and infrastructure management. This hands-on position offers opportunities to innovate through observability, chaos engineering, and automation, all within a supportive and inclusive culture. With competitive compensation and a commitment to professional growth, you’ll thrive in a dynamic environment that values accountability, respect, and diversity. Elevate your career and make a meaningful impact at Ivanti!

What You Will Be Doing

• Ensure the reliability and continuous operation of Ivanti Cloud services through proactive monitoring and maintenance.
• Collaborate with Product Engineering, Security, and Support teams to deploy and manage customer-facing SaaS web products in AWS and Azure.
• Troubleshoot complex infrastructure and application issues across diverse environments, including Linux, Windows, and Kubernetes.
• Automate operational tasks to improve efficiency and streamline processes using modern automation tools.
• Document procedures and create training material to facilitate knowledge sharing within the team.
• Participate in an on-call rotation, providing 24/7 coverage and support as needed.
• Lead initiatives to enhance application performance and security through observability, chaos engineering, and other advanced practices.
• Stay up-to-date with emerging cloud technologies and contribute to the team’s continuous improvement efforts.

To Be Successful in The Role, You Will Have

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 2+ years of hands-on experience with cloud-based SaaS platforms (AWS, Azure, GCP).
• Expertise in designing and managing fault-tolerant Linux and Windows web infrastructures.
• Strong proficiency in Kubernetes and container orchestration.
• Ability to code in languages such as Java, Python, or Ruby.
• Familiarity with CI/CD tools like Azure DevOps, Jenkins, or GitHub Actions.
• Experience with monitoring tools (e.g., DataDog, New Relic) and troubleshooting techniques.
• Excellent communication and collaboration skills to work effectively in a distributed team environment.

Roadmap for Success

• First 90 Days:
• Complete onboarding and training to familiarize yourself with Ivanti’s culture, tools, and processes.
• Review existing Ivanti Cloud services architecture and current operational procedures.
• Conduct one-on-one meetings with team members across Product Engineering, Security, and Support departments to understand their roles and challenges.
• Gain hands-on experience with our cloud environment (AWS and Azure) and internal tools.
• Begin contributing to the triage of incidents and support tickets.
• Automate a simple, repetitive task to demonstrate your problem-solving abilities.
• Participate in daily stand-ups and team meetings to become an integrated part of the team.
• Set up monitoring tools (e.g., DataDog, New Relic) to familiarize yourself with our observability practices.
• First 6 Months:
• Take ownership of specific components within the Ivanti Cloud services, focusing on reliability and performance enhancements.
• Lead the implementation of a new automation process that improves efficiency across the team.
• Participate actively in the on-call rotation, bringing innovative solutions to reduce incident response times.
• Collaborate with cross-functional teams to address and resolve complex service-related issues.
• Develop and deliver training sessions for team members on best practices for troubleshooting Linux and Windows systems.
• Contribute actively to documentation efforts, ensuring processes and procedures are well-documented and up-to-date.
• Start to build relationships with key stakeholders to understand their needs and how Site Reliability Engineering can support them.
• First 12 Months:
• Lead a project that enhances the continuity and reliability of cloud services through chaos engineering initiatives.
• Establish clear KPIs for operational performance and reliability, regularly reporting on advancements.
• Develop a continuous improvement plan for the Site Reliability Engineering processes and share it with leadership.
• Mentor junior team members, offering support and guidance to foster their professional growth.
• Engage with the community through workshops or speaking engagements to position Ivanti as a thought leader in Site Reliability Engineering.
• Stay updated on emerging technologies and best practices, implementing innovative solutions as appropriate.
• Conduct a review with your manager to evaluate performance, share achievements, and discuss future goals and opportunities for advancement within Ivanti.

Our Employer Commitment

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.

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