Sr. Products & Customer Insights Manager, Customer Experience and Business Trends

DESCRIPTION

Our team’s mission to deeply understand and improve customer experiences globally.

Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for assessing the end to end experience of selling partners and identifying improvement opportunities, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.

In this position, you will look around corners, build methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our customers.

Key job responsibilities

• Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership
• Innovate in methodologies and perform in-depth analyses to deliver key insights in business, customer experience, and technology areas
• Deliver projects in a complex and ambiguous environment, and collaborate with peers and stakeholders across geos and business units.
• Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience
• Support hiring and onboarding of new team members and contribute to our high performing culture

About the team

Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent
• 5+ years of product or program management, product marketing, business development or technology experience
• Experience working across functional teams and senior stakeholders
• Experience in quantitative and qualitative research
• 2+ years in cross-border ecommerce

PREFERRED QUALIFICATIONS

• Experience in influencing senior leadership through data driven insights
• MBA
• Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership
• Experience in areas such as management consulting, internet, technology, retail, consumer goods
• Excellent written and verbal communication skills in English, with a proven ability to present in a clear and concise manner to a variety of audiences, including senior leadership
• Strong business acumen

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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