Stock Controller / Retail Customer Care Executive – (Gillwell)

You’re successful where you are. You’ve built systems, supported customers, and kept operations running smoothly. But what if your next move wasn’t just another job—but a chance to enable financial inclusion for 7 million+ customers?

We are looking for a Stock Controller / Retail Customer Care Executive to join our Retail team as we scale up and drive digital and financial inclusion across our markets.

At M-KOPA, we’re not just hiring—we’re scaling. From 5 million customers in 2024 to over 7 million in 2025, we’ve unlocked $2+ billion in credit, assembled 2 million smartphones in Kenya, and helped 86% of our customers improve their quality of life. We’re building the infrastructure to reach 10 million customers, and we need people who are ready to evolve—not escape.

Why This Role Matters Now

You’ve probably seen us hiring across multiple roles. That’s not random—it’s deliberate. We’re expanding our retail footprint and customer care infrastructure to support our next growth phase. This role is part of that journey.

As a Stock Controller / Retail Customer Care Executive, you’ll be at the heart of our retail operations—ensuring stock flows seamlessly, customers are supported proactively, and our sales teams are empowered to deliver.

What Makes This Role Different

Your current role might be limited by rigid systems or disconnected teams. This one isn’t. Here, your decisions directly impact customer satisfaction, sales velocity, and operational efficiency. You’ll troubleshoot real issues, support real people, and see the results of your work in real time.

This isn’t just about managing inventory—it’s about enabling financial inclusion for millions.

Your Impact

• Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
• Reverse Logistics: Manage phone swaps and returns with speed and empathy.
• Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
• Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
• After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
• Depot Branding: Maintain visibility and quality of marketing materials.

Must-Have Qualifications

• Demonstrable experience in customer care or inventory management—ideally in mobile retail.
• Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
• Proven ability to manage front-office operations and digital systems.

The Reality Check

This role is demanding. You’ll juggle stock, customers, and sales teams—often simultaneously. But you’re probably ready for exactly this. You thrive in dynamic environments and know how to turn chaos into clarity.

Why M-KOPA?

• 7M+ customers served across Africa
• $45M in taxes contributed to local economies
• 70% of customers use our products to generate income
• 4,000+ e-motorbikes financed, saving riders $5.62 daily

We’re not just building a business. We’re building economic transformation.

Ready to redefine what retail customer care can achieve? Let’s talk.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa’s fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we’ve served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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