Sup PBX SP SG WG

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Job Summary:

This role oversees the daily operations of the PBX operators and all related functions. The supervisor is responsible for payroll, schedules, quality assurance monitoring, reporting, interviewing, coaching, counseling, training. Responsible for the efficient operation and use of the switchboard.Assists patients, physicians, and staff with general information. Ensures appropriate monitoring of all emergency and alarm systems and serves as a vital link in the communication process during emergencies. Ensures a customer service experience that supports the system’s customers service initiatives.

Core Responsibilities and Essential Functions:

Department supervision Maintains operator schedules. Ensures that all shifts are adequately staffed. Provides direction and support when shifts are not covered due to call outs, etc. Participates in on call rotation with dept manager. Ensures that all established procedures are followed appropriately including codes, alarms and overhead pages Responsible for ensuring that all day to day operations of the PBX/customer service department are run effectively and efficiently. Responsible for payroll and ensuring that all time and attendance requirements are met. Coordinates with department secretary to ensure that all supplies are ordered and all equipement is working properly Staff Development and Training Assists manager with interview, selection, evaluation process and hiring of new staff Assist manager in providing professional development and training opportunities for all staff Coordinates department orientation and training for all new staff. Coordinates the departments performance improvement process Works with manager to ensure that policies and procedures are current Encourages employee engagement through effective meetings, morale boosters, teambuilding exericises, etc Staff productivity Provides quality assurance monitoring for all staff on a monthly basis Provides reports to all staff to ensure that they are meeting established productivity guidelines Coach and counsel staff as needed. Assist with the monitoring of Press Ganey reports Telephone coverage Provides assistance/support by staffing the phones whether its scheduled or on an as needed basis Processes requests for pages Other Perform other duties as assigned that assist in growth and success of department and system Supports Wellstars mission, vision, and values Serves on additional teams/committees as needed Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High school diploma Required and Other Education some college Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Less than 1 year Call Center leadership experience, preferably in a health care setting. Required and Minimum 3 years telephone customer service experience Required

Required Minimum Skills:

Proficient in microsoft office, superb customer service skills, professional voice and manner

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

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