Supplier Operations Manager, Data Center Operations

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Account Sourcing Manager

Location: Client Sites (West London) and Head Offices (London)

Full Time

Reporting to: Client Account Director

Matrix Reporting to: EMEA Data Centre Procurement Lead

Job Summary:

We are seeking a highly skilled and proactive Sourcing Manager to be responsible for strategic procurement planning, RFP management, bid analysis, contract management, risk management, and on behalf of our data centre client(s). This role focuses on ensuring efficient and cost-effective supplier management while maintaining high-quality standards, managing compliance and risks, and supporting the unique needs of data centre infrastructure and operations. You will work closely with client stakeholders, suppliers, and internal teams to drive efficiency, cost-effectiveness, and operational excellence. In this role, your contribution will directly impact the reliability and success of data centre operations.

Responsibilities:

• Collaboration with the Procurement Lead to ensure the implementation of the procurement strategy that supports the short-term and long-term needs of the clients and the data centre vertical.
• Create client Procurement Plans via collaboration with the Procurement Lead and operations team.
• Ensure 95% compliance at all times with supplier Service Contracts negotiated and executed.
• Develop the supply chain to meet business and client needs, identifying growth opportunities.
• Negotiate quotations and rates with suppliers.
• Manage supplier relationships and resolve any issues, discrepancies or bottlenecks in a timely manner, ensuring uninterrupted service delivery.
• Evaluate and monitor supplier performance and conduct regular assessments via Jaggaer process.
• Support operational critical spares lists with suppliers (including lead times and prices).
• Identify opportunities for cost savings, cost avoidance and value-add through strategic sourcing, tenders, and negotiations with suppliers. Record all savings on Jaggaer.
• Collaborate with VDM team to ensure document compliance of the data centre supply chain, including insurance documents, HSSE, accreditations, service contract reviews/amendments, etc.
• Provide performance reporting (KPIs, sourcing activity, supplier performance, QBRs) on monthly/quarterly basis; present reports and updates to clients and internal stakeholders as required.
• Develop annual maintenance plans for suppliers in collaboration with site operations teams.
• Represent JLL in client meetings, events and forum, and deputise for the Procurement Lead where necessary.
• Work closely with cross-functional teams, including procurement, engineering, operations, and finance, and collaborate with internal stakeholders to align procurement strategy with business objectives.
• Support audits as required.
• Support training related to JLL Strategic Sourcing activities.
• Ensure Policies and Procedures are current and reviewed annually.
• Stay up-to-date with industry trends, new technologies, and emerging market opportunities to make informed decisions.

Requirements:

• Proven experience in procurement and supplier management, preferably in the data centre industry or related hard services sector.
• Strong knowledge of procurement processes, contract negotiation, and supplier relationship management.
• Strong knowledge of data centre infrastructure and equipment.
• Understanding of procurement best practices, contract management, and supplier evaluation methodologies.
• Ability to work in a fast-paced environment and manage multiple supply chain and operational projects simultaneously and meet deadlines.
• Analytical mindset with strong problem-solving skills, with the ability to gather and analyse data to inform decisions and drive operational efficiency.
• Strong communication and negotiation skills, with the ability to build and maintain effective relationships with client stakeholders, category management, suppliers, and internal teams.
• Attention to detail, a self-starter and commitment to delivering high-quality work.
• Experience with ERP systems and supply chain management software. Requirement to become the super user of Jaggaer, to record savings, conduct Supplier Performance Management meetings, search suppliers, manage quotations, etc.
• Experience working with suppliers across the EMEA region.
• Development of EMEA strategic relationships with multi-national suppliers.
• Knowledge of industry standards and best practices.
• Understanding of technical operations.
• Understanding of data centre security protocols and compliance requirements.
• Top of Form

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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