Tenancy Manager

Job Title: Tenancy Manager

Location: Crowthorne House (2 days from home)

Brand: LRG

Salary: £25,000-27,000 basic plus £1k objective bonus (£250 quarterly)

Hours: 08:30am – 17:00pm

About Leaders:

Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.

Job Summary and key responsibilities:

Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• You’ll be expected to provide excellent levels of both telephone and written communication.
• To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site
• Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed
• Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants
• Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame
• Dealing with non-managed deposits that are part of the No Deposit Scheme
• To work with the team leaders, head of centers and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers
• To act as a consistent contact point for our non managed clients

What are we looking for:

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Quarterly and yearly awards including trips abroad
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

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