Test Center Manager – Montreal, QC in Montreal, Quebec

Pearson VUE (​www.pearsonvue.com​) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a ​Test Center Manager ​ to join our team based in ​Montreal, QC​.

Pearson VUE is a business of Pearson, the world’s leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Responsibilities

Expand your career at Pearson VUE in our entry level Test Center Manager position for our ​Montreal, QC​ location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

SCHEDULE REQUIREMENTS:

Our ideal candidate demonstrates flexibility and teamwork. This is strictly a part-time position and will remain as such Ability to work ​15 to 18​ hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hours of ​7am to 9pm ​ various shifts as scheduled, any day Monday through Friday. Ability to work approximately ​2-3 Saturdays per month from 7am to 9pm. Available to address operational problems when not at test center.

Willing to travel across Canada to support the Temporary Test Evets 3 times in a year.

60% of daily tasks are Test Administrator responsibilities: *Performs on-time site opening and closing procedures. *Understands all testing procedures. *Checks in examinees, verifies identification, and explains the exam process. *Monitors examinees while testing. *Maintains a secure testing environment. *Communicates with internal technical support to investigate and fix technical issues. *Strictly adheres to company policies using careful judgment. *Responsible for maintaining a professional and clean testing center with light housekeeping duties. *Arrive on time for all scheduled shifts. *Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees. *Site staffing/hiring/retention/conflict resolution/scheduling. *Trains, develops and coaches staff. *First contact for facility issues. *Ability to multi-task.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. For us, learning isn’t just what we do. It’s who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 18663