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Job: Visitor Experience Manager
Organisation: Jacksons Lane
Postcode: N6 5AA
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Jacksons Lane is seeking a new Visitor Experience Manager to join our team. As the flagship arts and cultural venue in Haringey, Jacksons Lane hosts a year-round programme encompassing the best in contemporary circus performance, arts participation activities, cultural education, and outreach work for both its community and the sector as a whole. This is an exciting time to join Jacksons Lane as we prepare to celebrate our 50th anniversary with a host of events throughout 2025 and prepare for borough of culture to come to Haringey in 2027.
We are looking for someone with an excellent approach to visitor experience, and who can manage our brilliant Front of House and Box Office teams. Having experience working in a busy arts venue is vital and being able to prioritise is a key skill. Our Visitor Experience Manager is based at the Welcome Desk two days a week and three days a week from the office.
For more details on the role and details on how to apply please download the recruitment pack below. We would also appreciate it if you could complete an Equal Opportunities form, to help us continue to monitor and increase the accessibility of our recruitment process. This form is available below, alongside this recruitment pack. We will respond to all applicants, after the closing date regardless of the outcome.
To manage all aspects of the customer experience function at Jacksons Lane including our Front of House team, scheduling shifts for the zero-hour staff, training and recruiting new staff, financial reconciliation and supporting with the management of our Supporters scheme. This also includes administrating and monitoring the Box Office system, working to enhance the overall visitor experience, and ensuring best practice is followed throughout the full Front of House team. This role will support the General Manager on day-to-day maintenance matters and work closely with the Hires & Events Manager to provide an excellent customer experience for those hiring the building. This role is based on the Welcome Desk 2 days a week and 3 days in the office.
To apply for the role please send a copy of your CV and a short covering letter or video/audio file
to [email protected], including your full name and Visitor Experience Manager in
the subject line of the email. Should you wish to submit your application in another way please
get in touch. We would also appreciate it if you could complete an Equal Opportunities form and
include this with your application so that we can continue to monitor and increase the accessibility of our recruitment process. This form is available on our website, alongside this recruitment
pack.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (hiringnearme.org) you saw this job posting.
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