Multi Unit Hospitality Operations Manager

Position Title: Multi Unit Hospitality Operations Manager

Salary: 135,000-145,000

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won’t find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Multi-Unit Hospitality Operations Manager provides strategic and day-to-day leadership for Bay Area dining operations, with direct oversight of the 3 Bay Area locations. This role is responsible for driving operational excellence across the culinary and dining program, including hospitality, food quality, client satisfaction, team development, financial performance, catering, and compliance. The ideal candidate is a strong people leader who can coach site leadership, elevate the guest experience, and drive consistency and innovation across multiple locations.

Reporting Structure

This role reports to the National Director of Operations and directly manages General Managers and culinary teams in the area. It also partners closely with the national culinary team, marketing, hospitality, and support teams across the Bay Area. The Multi-Unit Area Operations Manager serves as a key leader in aligning site operations with regional goals, client expectations, and company standards.

Key Responsibilities

• Provide leadership and support for all Bay Area locations, including coaching, accountability, and professional development.
• Oversee the Bay Area culinary and dining program to uphold high standards for food quality, hospitality, service execution, and guest experience.
• Drive consistency across sites while allowing for thoughtful customization based on client needs, site culture, and operational realities.
• Partner with culinary leaders to support menu strategy, innovation, merchandising, and execution of seasonal and client-driven initiatives.
• Monitor and strengthen financial performance across locations, including labor, food cost, budgeting, forecasting, and overall operational efficiency.
• Build strong relationships with clients and key stakeholders through visible leadership, proactive communication, and responsive partnership.
• Ensure compliance with company policies, health and safety standards, audit expectations, and all local, state, and federal regulations.
• Lead operational planning and problem-solving across multiple sites, identifying opportunities to streamline processes and improve results.
• Support hiring, onboarding, training, and succession planning for management and hourly teams in partnership with site leaders.
• Use data, site feedback, and field observations to identify trends, measure performance, and drive continuous improvement.
• Collaborate cross-functionally with culinary, finance, HR, marketing, and other support partners to strengthen operations and deliver a seamless dining experience.

Qualifications

• 6+ years of progressive leadership experience in food service, hospitality, dining, or multi-unit operations management.
• Experience leading managers across multiple sites or departments, with a strong track record of building high-performing teams.
• Strong operational knowledge of culinary programs, front-of-house and back-of-house service, client relations, and financial management.
• Demonstrated ability to lead in a fast-paced, high-touch environment while balancing strategic priorities with day-to-day operational needs.
• Strong financial acumen, including budgeting, forecasting, labor management, and cost control.
• Excellent communication, coaching, and relationship-building skills.
• Knowledge of food safety, sanitation, HACCP principles, and regulatory compliance requirements.
• Ability to analyze performance metrics, identify opportunities, and implement action plans that improve results.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1557889

Bon Appetit

BRYAN GONI

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